Understanding the Art of Troubleshooting
The True Cost of IT Downtime—And How Great Support Solves It Research shows that workers lose an average of more than 20 minutes per day as a result of IT issues. This adds up to over two weeks per year! Those numbers are likely much higher for individuals and organizations without access to proper IT support, and small organizations are affected the most. This statistic alone makes a pretty solid case for a proper, effective, and comprehensive IT support solution. And that’s not even considering security issues, which can damage your reputation and cost significant money in lost business. Prevention vs. Inevitable Glitches A solid issue prevention solution involving proper backup, virus protection, and system administration—which I’ll be talking about in a future blog—is the best way to avoid issues. However, problems will come up with all IT systems no matter how well managed. For this reason, one of the key responsibilities of IT support is troubleshooting the issues that occur wit...