Understanding the Art of Troubleshooting
Photo by Science in HD on Unsplash Research shows that workers lose an average of more than 20 minutes per day as a result of IT issues. This adds up to over two weeks per year! Those numbers are likely much higher with individuals and organizations without access to proper IT support, and small organizations are affected the most. This statistic alone makes a pretty solid case for organizations’ need for a proper, effective, comprehensive IT support solution, and that’s not even considering security issues, which can damage reputation and cost money in lost business. A solid issue prevention solution involving proper backup, virus protection and system administration, which I’ll be talking about in a future blog , is the best way to avoid issues. However, issues will come up with all IT systems no matter how well managed. For this reason one of the key responsibilities of IT support is, indeed, troubleshooting issues or problems that occur with our computers or the devices that we al...